At Radiant Jewels, we understand that receiving your jewelry in a timely and secure manner is just as important as the quality of the pieces themselves. That’s why we offer a variety of shipping options to ensure your order arrives safely and on time, no matter where you are in the world.
Shipping Options
We provide two main shipping methods to cater to your needs:
- Standard Shipping: For those who prefer a faster delivery, we offer standard shipping via DHL or FedEx. This option typically takes 10-15 business days after your order has been processed. The shipping fee for this service is $12.95.
- Free Shipping: For orders over $50, we provide free shipping using EMS. This method ensures your package arrives within 15-25 business days after processing. It’s a great option for those who are not in a rush and want to save on shipping costs.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This includes carefully packaging your jewelry to ensure it arrives in perfect condition. We take pride in our attention to detail, ensuring that every piece is handled with the utmost care.
International Shipping
We are proud to offer global shipping, making it possible for customers from all over the world to enjoy our exquisite jewelry. However, please note that we do not ship to Asia and a few remote areas due to logistical constraints. If you have any questions about shipping to your location, feel free to contact our customer service team at [email protected].
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and know exactly when to expect your package. We believe in transparency and want to keep you informed every step of the way.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please ensure the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Exchanges page.
Contact Us
If you have any questions about our delivery options or need assistance with your order, our customer service team is here to help. You can reach us at [email protected] or by visiting our Contact Us page.
Thank you for choosing Radiant Jewels. We are committed to providing you with a seamless shopping experience and look forward to helping you find the perfect piece that makes you feel truly radiant.