About Radiant Jewels
Who is Radiant Jewels?
Radiant Jewels is an online jewelry store offering a wide range of exquisite pieces including earrings, necklaces, rings, and personalized jewelry. We are committed to providing high-quality jewelry and a seamless shopping experience.
Where is Radiant Jewels located?
Our company is located at 3882 Parkway Drive, Sells, US 85634.
Product Information
What types of jewelry does Radiant Jewels offer?
We offer a variety of jewelry including earrings, necklaces, rings, and personalized items. Our collection is designed to cater to different tastes and occasions.
Do you offer personalized jewelry?
Yes, we offer personalized jewelry options. You can customize certain pieces to make them unique and special.
Shipping & Delivery
What are the shipping options available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. After processing, the shipping time depends on the chosen shipping method.
Do you ship internationally?
Yes, we ship globally except to Asia and a few remote areas due to logistical constraints.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. The item must be in its original condition and packaging. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected]. They will guide you through the process.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Customer Support
How can I contact customer service?
You can reach our customer service team at [email protected] or by visiting our Contact Us page.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.
Account Management
How do I create an account?
You can create an account during the checkout process or by visiting the account registration page on our website.
How do I reset my password?
If you need to reset your password, click on the “Forgot Password” link on the login page and follow the instructions.
Other Questions
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our packaging is designed to present your jewelry beautifully.
Can I cancel my order?
You can cancel your order before it has been processed. Once processing begins, cancellations are not possible. Please contact customer service immediately if you need to cancel an order.
Thank you for choosing Radiant Jewels. We are here to ensure you have a delightful shopping experience. If you have any further questions, please do not hesitate to contact us.